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Do NOT ever buy from MacMall - Kurt's Life (or lack thereof) [entries|archive|friends|userinfo]
Kurt Onstad

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Do NOT ever buy from MacMall [Feb. 20th, 2002|02:47 pm]
Kurt Onstad
I know that's not a concern for many of you, but if you ever find yourself in the position to buy a Macintosh or Mac-related equipment, do not go to MacMall, or it's retail store Creative Computers.
I bought a new computer from them, because their price was better than the other places, and they were also offering free speakers and a free printer and free RAM. I give them my billing address and my Ship to address, because I want the computer to arrive at my new apartment so a) I don't have to move it in a month and b) someone will be there to sign for it in the middle of the day, when it's likely to arrive. They try to ship it to my billing address, because that's the one that they could verify with the bank. Then, before the equipment has arrived, new Power Macs come out. The computer I just bought is now being sold for $1000 less, and I still haven't gotten it yet. I talk to them about this. My ideal would be to exchange the computer for the new one that is being sold. Second choice would be to get that price difference credited to me. The sales agent I've been dealing with says "No, but I can meet you halfway and offer you a $500 credit." I ask for her manager. She gives me his number, because he's in a "Manager meeting" right now. After multiple attempts to reach him, I eventually call the sales agent back and say "Fine, I'll take the credit you offered earlier." She says "It will take 7-10 days for the credit to arrive in your account." I wait 10 Business days. Still no credit. I talk to my bank. Nothing is pending. I call back the sales agent. Once she pulls up my account, she says, "Oh, I remember now. I never offered you a specific dollar amount. I said 'I'd meet you halfway on the price drop.' That must be how you got that number in your head." We argued about that back and forth (It's my money. Trust me, I remember the amount being mentioned.) Finally, we agreed that there had been some sort of credit agreed on, and she would need to talk to her manager to find out the status. She asked me to call her back in a couple of hours. That's about when my 15 minute break at work is, so I agreed to do so.

When I called back, she was away from her desk, as was her manager. I talked to a different agent, who offered me the voicemail of the manager. I left a long message for him, and will be trying to contact him again later today.

Wish me luck.

Kurt
"Bitch better have my money!"

Update: After many more phone calls, they eventually credited me $250. I'm still pissed as hell about it, but unfortunately, I don't see anything I can really do at this point...
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Comments:
[User Picture]From: quillon
2002-02-20 06:28 pm (UTC)
I was a sales agent for a software company selling to MacMall.

Same deal when they were supposed to make accounts payments on shipments:

"My manager's in a meeting. He'll get right back to you."

Heh. They changed their tune when we cut off their purchasing terms. I know you can't do that, but the only way to get through to them is to rattle your sword and do it LOUDLY.

Good luck with this!
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[User Picture]From: ocha
2002-02-20 06:49 pm (UTC)

i HATE mac mall!

granted, my beef at them was only a power cable, but oh, it sounds so familiar! i had a dead powerbook power cable, ordered one from them because, hey, best price. and they promise me overnight shipping on a holiday weekend, so i will have it on friday. guaranteed. i ask for it shipped to my work address, which is on file.

friday comes, no cable. but a charge on the credit card. i call. gee, they have to 'track' this for me. i never actually hear from them where the package was or what happened, but it shows up the following friday - a week later - at my house. and they still charged me $27 shipping. when i called, telling them i would be returning the no longer needed cable (MacZone rules, and gave me holiday monday delivery for $9), and expected them to pick up the package and full reimbursement, they laughed. i finally got a manager to send out a pick up slip. and then they only credited me back the price of cable. filed a fraud report with the credit card against them, and spend 60 days fighting to get the other $27 back from them

they are BASTARDS.
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