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Another slow day at work... - Kurt's Life (or lack thereof) [entries|archive|friends|userinfo]
Kurt Onstad

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Another slow day at work... [Oct. 15th, 2000|01:25 pm]
Kurt Onstad
Yay! Love days where I go "Auto In," and don't immediately here the "Bong" of an incoming phone call. It's nice having a little downtime in between calls, to sit here, relax, and do whatever little updates to this site, or add new comments to the Common Grounds forums.

Not too much actually to tell, though, since my huge tale last night. I've been officially moved over to the chat for tech support team, although how much chatting I'll actually be doing we'll see starting tomorrow. Probably once or twice a week, things will get busy enough that they need me and call me over to do that instead of the regular phone support.

Chat has certain advantages and disadvantages. One definite advantage is that it's a much more social job. You're not talking on the phone with anyone, so you can sit there and talk with the other agents around you while you type your responses. Also, you have the ability to vent a lot easier. You can say outloud "You're a moron." and no one can hear you that will get offended. Finally, usually the chat is less busy than the phones, so you can sit there for five minutes or more sometimes without a single chat session.

There's really only the one disadvantage. But, it's a big one, at least to me. It's much harder to surf the web while chatting, because the chat software is on the same station as the internet software. You have to open everything up in very small windows, so you can see if a new incoming call has arrived. That may complicate things for adding new entries to this journal while at work, but we shall see...

Kurt Onstad
Still hasn't had an incoming call yet...
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Comments:
[User Picture]From: self
2000-10-15 01:37 pm (UTC)

Complication solved.

Why not download the LiveJournal update software? It runs in a small window, allowing you to post entries without losing all that screen space to a web browser.

Failing that, Netscape should feature some sort of "Full Screen" or "Kiosk" mode, wherein all the browser contols go away and you can resize the window much more effectively.

Failing that, you're left with higher screen resolutions and smaller fonts.
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[User Picture]From: speedball
2000-10-15 06:23 pm (UTC)

Re: Complication solved.

Unfortunately, at work, I can't download any software onto the workstation I'm at. Hell, we're not even allowed to check e-mail! At home, I've got the client all loaded up, and use it whenever I want to post. It's only at work, when I have the chat software open, and will be getting a window coming up to tell me when I have an incoming call that I'll be having problems...But, most likely, I won't be doing the chat most days. Probably I'll still be mostly a phone agent...

Kurt Onstad
Someone posted a comment! Yay!
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[User Picture]From: self
2000-10-16 12:41 pm (UTC)

Re: Complication solved.

"Download" is a pretty specific term. It doesn't encompass that which you bring into work on a floppy disk. =)

But again, my "Kiosk Mode" suggestion should work for you.
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